Two months ago I went for dinner at The Canadian Brewhouse … Yes I am a restaurant owner and I still love going out. Especially to the ‘newer’ establishments who are elevating the culinary scene here in the #cityofpg.
I write this with hope – not hate. I left feeling very disappointed because I do not feel The Canadian Brewhouse is elevating our industry.
Starting with, they do not brew any beers. Only Molson & Labatt make their beers. I understand this is a franchise, but I had my fingers crossed for a ‘guest tap’ from a local brewery.
Correction. I was hoping they were a brewhouse.
The food program is equivalent. I know kitchens, and this style of menu (from the ingredient sourcing to the cooking techniques) is very comparable to Boston Pizza – who our local Prince Gastronome once wrote – is similar to an assembly line.
And I am not stating this concept style is wrong, however, as a foodie, I was disappointed.
So I watched online to find out what Prince George would have to say. As I followed, I noticed their staff commenting on their reviews. I figured it would fade out … but it didn’t. And I still see it happening. But over the May long weekend – the dots got connected.
I heard from a former staff member that The Canadian Brewhouse rewards their staff with incentives of prizes and trips for positive online posts. This is why I see the PG staff and their Facebook friends all over the review sites. Liking, commenting and sharing.
Is this fair? Are you surprised?
Can you blame them? The hospitality industry has to be the most heavily critiqued industry I can think of. But don’t try to fool us Canadian Brewhouse.
I am not saying this business model is incorrect. I just wish ‘average’ is not the expectation of Prince George. I am also hoping future franchises such as Montanas or Browns
Socialhouse do not open with the same philosophy of what works in Calgary or Vancouver will guarantee success here.
I have spent 25 years in the hospitality industry and I feel strongly that the culinary scene in Prince George has turned that proverbial corner. Partially due to the fact the ‘newer’ restaurants are creating such high standards. Over the past few years, the local restaurateurs have worked diligently with home-grown sources to create a strong industry for small and large communities alike. And we need your support. We need all restaurants to continuously raise their standards.
However, this could be just me.
I am curious to hear your thoughts Prince George.